Privacy Policy
How we collect, use, protect and handle information when you use our website or contact us about moving services.
Who We Are
This website is operated by Lucky General Land Transport, a moving and transportation company serving Business Bay and other areas of Dubai, UAE.
For privacy-related questions or requests, you can contact us through our website or using the contact details provided on our Contact page.
Information We Collect
When you contact us, request a moving quotation, or provide information through our website, we may collect information that you choose to provide, such as:
- Your name
- Phone number
- WhatsApp number
- Email address, where provided
- Moving date
- Property type, such as apartment, villa or office
- Pickup and destination locations
- Moving requirements and service details
- Information about furniture, packing or other moving needs
- Any other information you choose to include in your enquiry
We may also receive basic technical information automatically when you visit our website, such as browser or device information, IP address, and information about how the website is accessed. This may depend on the website’s hosting, security, performance and other technical services.
How We Use Your Information
We use the information you provide to:
- Respond to your enquiries
- Prepare and provide moving quotations
- Understand your moving requirements
- Contact you about your requested service
- Arrange and coordinate moving services
- Communicate with you through phone, WhatsApp or email where appropriate
- Improve the way our website and services operate
- Protect the website against security issues, spam and misuse
- Meet applicable legal or administrative requirements
We do not need your information for purposes unrelated to your enquiry or requested service.
Moving Enquiries and Contact Forms
If you submit a moving enquiry or quotation request through our website, the information you provide may be used by Lucky General Land Transport to respond to your request and prepare a suitable quotation.
Please only provide information that is relevant to your enquiry.
We do not ask you to provide sensitive personal information through our moving enquiry forms.
If you contact us directly by phone or WhatsApp, the information you provide during that conversation may also be used to respond to your enquiry and arrange the requested service.
WhatsApp and Phone Communication
Our website may provide links or buttons that allow you to contact Lucky General Land Transport through WhatsApp or by telephone.
When you choose to contact us through WhatsApp or another external communication service, your interaction may also be subject to that service provider’s own privacy policy and terms.
We use information received through these communications to respond to enquiries, provide quotations and coordinate moving services.
Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for the website to function properly.
Cookies may also be used by certain website, hosting, security, performance, analytics or third-party services, depending on which services are active on the website.
Cookies can help with things such as:
- Website functionality
- Security
- Performance
- Remembering certain preferences
- Understanding how visitors use the website
You can control or restrict cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Embedded Content and Third-Party Services
Some pages of our website may contain links, images, videos, maps, social-media features or other content provided by third-party services.
When you interact with third-party content or follow an external link, that third party may process information according to its own privacy policy and terms.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining business records, resolving disputes, and meeting applicable legal or administrative requirements.
The exact retention period may depend on the type of information and the reason it was collected.
When information is no longer reasonably required, it may be deleted or securely disposed of, subject to any legal or legitimate business requirement to retain it.
How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no website, online communication method or electronic storage system can be guaranteed to be completely secure.
If you believe that your personal information has been submitted to us in error or you have a privacy or security concern, please contact us so that we can review the matter.
Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Ask what personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of personal information where applicable
- Object to or request restriction of certain processing where applicable
- Withdraw consent where processing is based on consent
- Ask questions about how your information is being used
The UAE’s Personal Data Protection Law provides certain rights relating to personal data, including rights concerning correction and stopping or restricting certain processing.
To make a privacy-related request, please contact Lucky General Land Transport using the contact details available on our website.
Where Your Information May Be Processed
Depending on the services and technology used by our website, personal information may be processed or stored by third-party service providers located inside or outside the UAE.
Where information is transferred or processed outside the UAE, applicable requirements relating to personal-data protection and cross-border processing will apply.
Children’s Privacy
Our website and moving services are intended for general audiences and are not directed specifically at children.
We do not knowingly request personal information from children for marketing or other unrelated purposes.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and, where appropriate, remove the information.
External Links
Our website may contain links to other websites or online services.
We are not responsible for the privacy practices, security or content of external websites.
When you leave our website, we recommend reviewing the privacy policy of the website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements or privacy practices.
When changes are made, the updated version will be published on this page and the “Last updated” date will be revised.
Contact Us
If you have a question about this Privacy Policy, want to make a privacy-related request, or have a concern about how your information is handled, please contact:
You can also use our Contact page to send an enquiry.
from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.